Grievance Officer
Travel Nexus World
We're committed to resolving your concerns. Contact our Grievance Officer for any issues or complaints.
Last updated: April 28, 2026
Our Grievance Officer
Travel Nexus World has appointed a dedicated Grievance Officer to handle complaints, concerns, and grievances from our users and stakeholders.
Our Grievance Officer ensures that all complaints are addressed fairly, transparently, and in a timely manner.
Contact Information
Phone
Available during business hours
Address
Prabisha Consulting Limited
Response Time
Within 48 hours
Types of Grievances We Handle
Our Grievance Officer handles complaints related to:
- Website functionality and technical issues
- Content accuracy and disputes
- Privacy and data protection concerns
- Billing and payment issues
- Affiliate link or commission disputes
- Inappropriate content or behavior
- Accessibility issues
- Any other concerns about our services
How to File a Grievance
To file a grievance, please provide:
- Your full name and contact information
- Date and time of the incident
- Detailed description of the issue
- Any relevant screenshots or documentation
- Steps you've already taken to resolve it
- Your preferred resolution
Send your grievance to: [email protected] with subject line "Grievance - [Brief Description]"
Grievance Resolution Process
Step 1
Acknowledgment - We acknowledge receipt within 24 hours
Step 2
Investigation - We investigate within 5-7 business days
Step 3
Resolution - We propose a solution
Step 4
Closure - We follow up to ensure satisfaction
Escalation Process
If you're not satisfied with the initial response:
Level 1: Grievance Officer
Initial review and resolution attempt
Level 2: Management Review
Escalation to senior management for further review
Level 3: External Resolution
Mediation or arbitration if necessary
Your Rights During Grievance Process
- Right to be heard and have your concerns taken seriously
- Right to confidentiality and privacy
- Right to fair and impartial treatment
- Right to timely response and updates
- Right to appeal if unsatisfied
- Right to documentation of the process
- Right to escalation to higher authority
Important Information
- Confidentiality: All grievances are handled confidentially and professionally.
- No Retaliation: We do not retaliate against anyone for filing a legitimate grievance.
- Documentation: Keep copies of all communications for your records.
- Legal Rights: Filing a grievance does not waive your legal rights.
Frequently Asked Questions
Q: How long does the grievance process take?
A: Typically 5-7 business days for investigation and resolution, though complex cases may take longer.
Q: Can I file a grievance anonymously?
A: We prefer to have your contact information to follow up, but you can request anonymity if necessary.
Q: What if I'm not satisfied with the resolution?
A: You can escalate to management review or request external mediation.
Q: Will my grievance be kept confidential?
A: Yes, all grievances are handled confidentially and only shared with relevant personnel.